Alterna® Prepaid Mastercard®
Using ATM

To withdraw cash from an ATM,
please follow the instructions below:

Insert your card and enter your PIN

Select “accept” or “continue” when asked if you agree to the ATM service fee (ATM service fees will vary. If you believe the fee to be too high, hit cancel) *See your cardholder agreement for complete list of fees

Select “withdrawal” when asked what type of transaction you want

Select “checking” when asked what type of account

Select or enter the amount you want to withdraw

Take your cash, card and receipt


Alterna cardholders can withdraw cash at any one of more than 37,000 MoneyPass ATMs in the United States (including Puerto Rico) with no ATM surcharge fee applied. The Alterna Card allows you to withdraw cash from virtually any ATM worldwide, but the MoneyPass network provides you with a lower-cost and convenient option. You can find the nearest MoneyPass ATM location in the AlternaCard App or by following the link below.

Alterna cardholders who receive payroll direct deposit into their Alterna Card account will receive two WAIVED FEE cash withdrawals per month (at least one electronic direct deposit in the previous calendar month is required to receive the two WAIVED FEE ATM withdrawals).

(Program fees apply). See your cardholder agreement for a complete list of fees).

When Receiving Cash Back Over-the-Counter at a Bank1

You can also withdraw up to $1,500 per day over-the-counter at a bank. Alterna charges a $3.00 fee and the bank where you are making the withdrawal may also charge a fee.

When Receiving Cash Back at Retailers

When making purchases at retailers that offer cash back, you can get up to $500 cash back per day2

  1. Third-Party fees may apply.
  2. See store for retailer restrictions.
  3. MoneyPass® is a registered trademark of Fiserv, Inc.